PHONE LINES DOWN
WE ARE PRESENTLY HAVING PROBLEMS WITH OUR TELEPHONE LINES - IF YOU NEED TO BE SEEN URGENTLY PLEASE COME DOWN TO THE SURGERY - WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE. WE WILL KEEP YOU UPDATED ON THE SITUATION
Changes to our computer system
We are changing our computer system at the end of May, which will be of benefit to both you the patients and us the staff.
In the weeks leading up to this and during the changeover period there may be some minor disruptions but we will try and keep these to a minimum and there should be no impact to the care given to you by the practice.
Online access will be limited during this period. We are in the process of issuing new login details. If you need this urgently please contact reception.
We will keep you updated as necessary and thank you for your patience over this time.
GP and Nurse appointments on evenings and weekends
GPs in Derwentside, Chester-le-Street and central Durham are working together to offer extra GP appointments from 6.30pm on weekday evenings as well as Saturday and Sunday mornings.
Just call your surgery to book any available evening and weekend GP appointments. These appointments are held at Queens Road Surgery and Tanfield View Surgery. To book an 'Extended hours' appointment please contact the surgery Monday-Friday 08.00-4.00. When the surgery is closed, please call 111 to access these clinics.
If you need to cancel your extended hours appointment (at either Queens Road Surgery or Tanfield View Surgery) please call the surgery you are registered with during normal working hours. Outside of normal working hours please call 07581 214299
Friends and Family test
Have your say on how to improve your healthcare by completing the Friends and Family test.
General Data Protection Regulations (GDPR)
As from 25th May 2018, the new GDPR becomes law. For more information please see the page "GDPR - your data, privacy and the law"
Queens Road Surgery car park
Due to increased abuse of the car parking facilities at the main surgery, the Practice has implemented car parking control measures to ensure that our patients can get to their appointments on time, and not be inconvenienced by drivers using the car park whilst they go to the Hospital. We have decide to use this system after exploring a number of other options.
There are signs informing everyone entering the car park that they must obtain a permit from the surgery. As a reminder there are signs throughout the building informing you of this.
When you visit the surgery please enter your registration number into one of the four panels situated around the building, regardless of the reason for attending.
The panels are located next to main reception, within Low's Pharmacy, the top of the main staircase, and in waiting room 6.
Please ensure that every time you visit you do the same.
The Practice does not make any money from any car park charges, we have been forced into this decision to ensure that patients can attend the surgery.
Evening Surgeries - Tuesdays and Thursdays, 5 pm until 7.30 pm
As part of our ongoing commitment to our patients to offer appointments that fit in with their lifestyle, we offer evening appointments on Tuesdays and Thursdays, between 5 pm and 7.30 pm, with Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants. These appointments may be booked in advance.
How to book an appointment at the Surgery
TRIAGE will be open daily from 8am-12.30pm ONLY. This service gives direct access to a nurse practitioner or GP who can usually offer same day advice or appointments.
As always, emergencies will be dealt with at any time. Requests for home visits need to be made by 10.00am.
Appointments can now be booked in advance. Please help us by allowing the receptionist to ask questions about the nature of your appointment where appropriate. This helps us give you the right kind of appointment with the right person. Please think carefully whether you need to come into the surgery, or whether your problem can be dealt with on the telephone. Telephone appointments are 5 minutes, face-to-face appointments are 10 minutes. Complex or multiple problems need longer appointments - please discuss with reception.
The telephones are closed between 12.30-1.00 pm, although the answer machine gives details of the practice mobile for emergencies not requiring 999 over this 30 minute period.
The triage service is not for lost/forgotten prescriptions - they can be ordered by fax, online or in writing. Any urgent requests can be discussed with your usual dispensing pharmacist who may be able to offer an emergency supply if the surgery is closed, or with our prescription staff.
Results - the practice policy means that we will contact you if there is a problem or repeat test needed. We do not usually ask you to ring for result unless there is a specific reason. Ringing the duty doctor on triage for results ordered by another doctor is causing delays to the triage service and duplicating work within the practice.
Medical Students at Queens Road Surgery
Medical students from Newcastle University are often attached to this surgery - 3rd year students and final year students. If you would like to volunteer to be a 'practice' patient for the medical students, please leave your name at reception. This tends to take 30mins and is on a Wednesday morning. Everyone has to learn and in order to recruit good GPs for the future, it's time well spent! You may be asked to see a student at other times, especially a final year student, who is often shadowing various staff members but is also needing to experience independent (but supervised) practice.